1. Uptime Guarantee
We guarantee a 99.9% uptime for all enterprise-tier clients. Scheduled maintenance will be communicated at least 48 hours in advance via the internal broadcasting system.
2. Incident Response
In the event of a critical Severity 1 (P1) outage, our NOC (Network Operations Center) guarantees a preliminary response and diagnostic initiation within 15 minutes.
3. Penetration Testing
Our infrastructure undergoes bi-annual third-party penetration testing. Executive summaries of these reports are available to Enterprise clients under a signed NDA.